Custom made policy

Thank you for choosing Marmiz for your custom-made product needs. We are dedicated to creating unique, made-to-measure items that meet your specific requirements. Please carefully read and understand our policy regarding custom-made products, as it outlines important information regarding your custom orders.

1. Non-Returnable, Non-Exchangeable, and Non-Refundable:

Custom-made products at Marmiz are tailored to your precise specifications and requirements. As such, they are not eligible for return, exchange, or refund under any circumstances, except in cases of defects or errors on our part. Please see section 1.1 for details on defect-related concerns.

1.1 Defects or Errors: If, upon receiving your custom-made product, you discover a defect or error that is a result of our manufacturing process or an oversight on our part, please contact our customer support team within 5 days of receiving your order. We will investigate the issue and, if verified, work diligently to resolve it by either providing a replacement or issuing a refund, at our discretion.

2. No Changes After Order Placement:

Once you have placed your order for a custom-made product, no changes can be made to the specifications or requirements. It is essential to review and confirm your order details carefully before completing your purchase to ensure accuracy.

3. Price Adjustment:

The price for your custom-made product will be determined based on the specifications and requirements you provide during the ordering process. This price may vary from standard product prices, as it reflects the unique nature of your item. Please review the pricing details carefully before confirming your order.

4. Order Fulfilment:

4.1 Confirmation and Production Timeline: After placing your order, you will receive an order confirmation email outlining the details of your custom-made product. We will also provide an estimated production and delivery timeline. Please allow for reasonable production and delivery times based on your location and the complexity of the custom item.

5. Customer Support:

If you have any questions or concerns about your custom-made order or our policy, please feel free to contact our customer support team customercare@marmiz.com . We are here to assist you and ensure your custom shopping experience with Marmiz is exceptional.

6. Privacy Policy:

Please review our Privacy Policy to understand how we collect, use, and protect your personal information. Your privacy and data security are important to us.

7. Changes to Custom Made Product Policy:

We reserve the right to make changes to this Custom Made Product Policy at any time without prior notice. Any updates or modifications will be posted on our website, and the revised policy will apply to all orders placed after the effective date of the changes.

By placing an order for a custom-made product with Marmiz, you acknowledge and agree to abide by this policy. We appreciate your trust in our brand and look forward to creating a one-of-a-kind product tailored to your specifications.

Thank you for choosing Marmiz.